FAQs - Parkcraft

General FAQs

Everything you need to know about playground, how to start and where to start. Can’t find an answer? Ask us questions

Of course you can. We commonly recommend you create your ideal park or playground first, with all the bells and whistles. And create stages to reduce the size or complexity of your park at different budgets. This way, you have a beautiful masterplan and can work on individual phases as you work your way to your goal.

Budgeting for a playground is no easy task if you’ve never done it before. Budgets can be divided into 4 different budget sections. Determine what it’s going to cost for any procedural, fundraising, or area specific costs, (i.e. permits, land acquisitions, fundraising cost, grant writer costs, etc). Pricing out the equipment and its install through a playground provider. Price out all site work, this can be done by the playground supplier or through a general park construction company like GLV construction. Finally, the budget estimates what yearly maintenance will cost. Parkcraft can assist you with budgeting if you need assistance.

Yep, tons. Governments, Larger Corporations, Foundations, etc. are all organizations that provide grants. When you’re building a park it’s a great ideas to engage local organizations and see if any of them are willing to help with funding the project. You can see a list of grants for our region here.

Make sure you discuss your plans with the land owner or authority, figure out what their process to start is, what resources they have available, and what limitations they have. We have a full list on how to plan and execute a playground project here.

Yes of course, most of our playgrounds we design are customized to your specific location. We do have “stock” designs, but we like to maximize the play value of the park based on the location, and if the playground doesn’t fit perfectly, you’re either violating CSA or providing an underwhelming design for the location.

Once we’ve worked with you to design your playground based on the information you provide, we’d sign the paperwork, confirm colours, collect a deposit, and place the order in the queue for manufacturing. Once the deposit is collected, the playgrounds manufacturers lead time starts, and we can begin planning for the construction phase.

Services

Everything you need to know about our services, how to start and where to start. Can’t find an answer? Ask us questions

In a traditional playground, we can count the effort it takes by quantifying how many holes we need to auger. An experienced playground crew can install a playground at a speed of 8-12 holes per day depending on its complexity. Be sure to count a second level tower as separate “holes” and note that large roofs typically require a crane and some additional man hours.

This can vary based on the playgrounds complexity and size. It’s common to budget between 15-40% of the playground supply/delivery cost.

Yes, with our in-house construction division, we can manage landscape architects, geotechnical, civil, and structural engineers to create accessible pathways and parking areas for your park.

Yes we do. Our construction division has several CPSI certified inspectors. When we reach capacity we subcontract out our inspections.

Similar to an old car, playgrounds reach a point where they’re repair bills start to outweigh the cost to install a new playground. They become more dangerous, and their parts no longer can be replaced. Lifespan of a playground varies wildly, we recommend our clients spend the extra money to get higher quality, longer lasting products. General lifespan is between 7 – 25+ years.

Of course, this is one of our most utilized services and is complimentary.

Products

Everything you need to know about our products. Can’t find an answer? Ask us questions

We love these requests. Playcraft systems has an amazing custom department that can make your wildest dreams come true. Depending on the level of complexity in your request, these projects do take more time and money to develop the standard custom playground.

In Canada we are required through the CSA standard to design for 2 age groups. 18 months – 5 years and 5 – 12 years. Playground companies will commonly create a hybrid playground for 18 months – 12 years as well. We can provide features that are designed for kids 13 +, but they are not governed by CSA-Z614.

Mostly. We do not have custom colours, but we do have a large selection of colours that will match closely to your style guide. We can add your logo or any custom graphics to our playground panels, and our customs department can create a playground that matches any theme you can dream up.

Our playground systems can be used in indoor and outdoor settings. The most common way to install a traditional playground in an indoor setting is to convert the poles to a “surface mount” option. This works with most products, however, there are some products that require large footings and require more advanced footing installations which may make certain pieces cost prohibitive.

Yes. We believe that playgrounds are “for all”. When we work with a group to design a playground we balance the play features to be inclusive for the community. An inclusive playground is mindful of children with physical, mental, and sensory disadvantages. It also highlights intergenerational play and considers kids with advanced abilities as well.

Yes, this is practically built into most designs we do. Our job as playground designers is to encourage kids to learn how to use their mind and body in new creative ways. We have an incredible selection of educational and interactive elements such as communication panels, seek panels, dynamic sensory boards and sign language panels to name a few.

Quality & Warranty

Everything you need to know about our products’ quality and warranty. Can’t find an answer? Ask us questions

Of course we do, we keep our warranty information here: FHP Warranty and 2023 Warranty.

It depends on the product, the component and the material. Standard full warranties for playgrounds are usually 1 year whereas our Spring Rider castings have a 25 year warranty. See our warranties for more details: FHP Warranty and 2023 Warranty

Simple. You contact us with the concern, we gather the information, our manufacturer analyzes the information and reviews the case. Once the manufacturer has made a judgment, we either ship the parts to you on an approved warranty claim, or we send a comment back with justification on why it's not warranty. We keep a log on equipment that sees the most warranty calls and avoid selling those items in the future.

We do not provide insurance coverage for playgrounds. We do however install our parks to comply with CSA-Z614 and can provide annual audits and monthly maintenance inspections to reduce the risk of injury and liability and increase the lifespan of your playground.

Stainless steel, aluminum, high density polyethylene (HDPE), rotationally molded polyethylene, and heavy gauge galvanized steel coated in play tuff coating. For a full list see our quality section. Our product has excellent durability compared to competitors in the Canadian climate.

Parkcraft only selects quality brands to distribute, it's in our core values. Playcraft Systems in particular takes great pride in durability and longevity. Our components are thicker, more structurally sound, and hold colour better. See our quality documents for more information.

Safety

Everything you need to know about our products’ safety. Can’t find an answer? Ask us questions

Yes, any park accessible to the public must at minimum meet CAN CSA-Z614 in Canada and ASTM in the USA. All playground equipment should follow manufacturer's recommendations, and some communities have more stringent requirements you should inquire about with your local authority.

This depends on how used a playground is, but in general we recommend weekly checks, monthly more intense inspections, spring surfacing top ups, and annual audits.

Of course. We supply and install various resilient surfacing, such as sand, engineered wood fiber, pea gravel, pour in place rubber, rubber tiles, loose fill rubber, or playground turf.

Our playgrounds don’t need instructions, part of being a kid is exploring, learning, watching other kids, and engaging in controlled risky situations. While we always recommend playgrounds are supervised, most of the danger comes when children interact with each other. Here are some recommendations:

  • Adequate supervision with trained adults.
  • Observing children's activities.
  • Proactive hazard identification and maintenance checks.
  • Setting and enforcing clear playground rules.
  • Age-appropriate play areas and inclusive play promotion.
  • First aid and emergency preparedness.
  • Communication with parents or guardians.

First, our manufactures engineer the playground following CAN CSA-Z614 (CSA) to design the playground without any entrapments, then our in house designer plans the playground out leaving adequate space and surfacing in the right areas again using CSA, finally, our CPSI certified installers install the playground and surfacing based on manufactures recommendations and CSA to ensure the proper depth of surfacing and any other hazards are removed before the park is opened.

Post-purchase

Everything you need to know about post-purchase. Can’t find an answer? Ask us questions

Our playgrounds don’t need instructions, part of being a kid is exploring, learning, watching other kids, and engaging in controlled risky situations. While we always recommend playgrounds are supervised, most of the danger comes when children interact with each other. Here are some recommendations:

  • Adequate supervision with trained adults.
  • Observing children's activities.
  • Proactive hazard identification and maintenance checks.
  • Setting and enforcing clear playground rules.
  • Age-appropriate play areas and inclusive play promotion.
  • First aid and emergency preparedness.
  • Communication with parents or guardians.

Our playgrounds are made to be low-maintenance and easy to clean. If we requested, we can design our playground with extra low-maintenance parts if the playground is located in a place with high vandalism, or semi remote and won’t be maintained as frequently.

Daily Maintenance:

  • Check for any hazards (I.E. broken equipment, sharp edges, etc)
  • Remove any litter, debris, or unwanted objects.
  • Check for vandalism.
  • Clean areas that will impede the proper use of the playground.
  • Make sure all signs and labels are visible and in place.
Additional Weekly Maintenance:
  • Inspect all playground parts, give them a shake, and check for loose parts.
  • Correct any resilient surfacing for damage or misplacement, rake any loose fill back into high use areas (slides, swings, spinning equipment)
  • Record any damaged parts, flag them off, and promptly order replacements.
Additional Monthly Maintenance:
  • Do an inspection and note any CSA infractions. (best done by a CPSI inspector)
  • Rake the parameter of the loose fill material to prevent growth of organic material.
  • Check the depth of loose fill material meets CSA requirements.
  • Thoroughly inspect the playground for any cracks, corrosion, structural integrity, or other signs of damage
Additional Yearly Maintenance:
  • Conduct a comprehensive annual audit of the playground (done by a CPSI-certified inspector)
  • Correct any issues noted in the Annual audit.
  • Top up your loose fill surfacing to the correct level.
If all this is completed by your park maintenance department or your hired playground maintenance company, you can prevent injury, increase the lifespan of your playground, and reduce the chances of litigation.

Buy good quality equipment, follow a maintenance schedule that has tasks daily, weekly, monthly, and yearly, and remember good commercial playground equipment is designed to be outdoors, in harsh climates, with thousands of kids on it, as long as you're maintaining it, your playground asset will bring a smile to your community for decades.

We always recommend you involve your community in what types of playground equipment they want in their park. Building a playground is a big undertaking, and having your community “own” a piece of it helps people treat it respectfully. We also recommend having a sign at the park that allows people to call in a problem if your community doesn’t have a specific 311 line.

You can, but be aware that any modifications to a playground need to be in the newest CSA code, this becomes a particular challenge when you modify very old parks.