FAQs - Parkcraft

Playground Equipmment & Services

General FAQs

Everything you need to know about playground, how to start and where to start. Can’t find an answer? Ask us questions

Of course you can. We commonly recommend you create your ideal park or playground first, with all the bells and whistles. And create stages to reduce the size or complexity of your park at different budgets. This way, you have a beautiful masterplan and can work on individual phases as you work your way to your goal.

Budgeting for a playground is no easy task if you’ve never done it before. Budgets can be divided into 4 different budget sections. Determine what it’s going to cost for any procedural, fundraising, or area specific costs, (i.e. permits, land acquisitions, fundraising cost, grant writer costs, etc). Pricing out the equipment and its install through a playground provider. Price out all site work, this can be done by the playground supplier or through a general park construction company like GLV construction. Finally, the budget estimates what yearly maintenance will cost. Parkcraft can assist you with budgeting if you need assistance.

Yep, tons. Governments, Larger Corporations, Foundations, etc. are all organizations that provide grants. When you’re building a park it’s a great ideas to engage local organizations and see if any of them are willing to help with funding the project. You can see a list of grants for our region here.

Make sure you discuss your plans with the land owner or authority, figure out what their process to start is, what resources they have available, and what limitations they have. We have a full list on how to plan and execute a playground project here.

Yes of course, most of our playgrounds we design are customized to your specific location. We do have “stock” designs, but we like to maximize the play value of the park based on the location, and if the playground doesn’t fit perfectly, you’re either violating CSA or providing an underwhelming design for the location.

Once we’ve worked with you to design your playground based on the information you provide, we’d sign the paperwork, confirm colours, collect a deposit, and place the order in the queue for manufacturing. Once the deposit is collected, the playgrounds manufacturers lead time starts, and we can begin planning for the construction phase.

Services

Everything you need to know about our services, how to start and where to start. Can’t find an answer? Ask us questions

In a traditional playground, we can count the effort it takes by quantifying how many holes we need to auger. An experienced playground crew can install a playground at a speed of 8-12 holes per day depending on its complexity. Be sure to count a second level tower as separate “holes” and note that large roofs typically require a crane and some additional man hours.

This can vary based on the playgrounds complexity and size. It’s common to budget between 15-40% of the playground supply/delivery cost.

Yes, with our in-house construction division, we can manage landscape architects, geotechnical, civil, and structural engineers to create accessible pathways and parking areas for your park.

Yes we do. Our construction division has several CPSI certified inspectors. When we reach capacity we subcontract out our inspections.

Similar to an old car, playgrounds reach a point where they’re repair bills start to outweigh the cost to install a new playground. They become more dangerous, and their parts no longer can be replaced. Lifespan of a playground varies wildly, we recommend our clients spend the extra money to get higher quality, longer lasting products. General lifespan is between 7 – 25+ years.

Of course, this is one of our most utilized services and is complimentary.

Products

Everything you need to know about our products. Can’t find an answer? Ask us questions

We love these requests. Playcraft systems has an amazing custom department that can make your wildest dreams come true. Depending on the level of complexity in your request, these projects do take more time and money to develop the standard custom playground.

In Canada we are required through the CSA standard to design for 2 age groups. 18 months – 5 years and 5 – 12 years. Playground companies will commonly create a hybrid playground for 18 months – 12 years as well. We can provide features that are designed for kids 13 +, but they are not governed by CSA-Z614.

Mostly. We do not have custom colours, but we do have a large selection of colours that will match closely to your style guide. We can add your logo or any custom graphics to our playground panels, and our customs department can create a playground that matches any theme you can dream up.

Our playground systems can be used in indoor and outdoor settings. The most common way to install a traditional playground in an indoor setting is to convert the poles to a “surface mount” option. This works with most products, however, there are some products that require large footings and require more advanced footing installations which may make certain pieces cost prohibitive.

Yes. We believe that playgrounds are “for all”. When we work with a group to design a playground we balance the play features to be inclusive for the community. An inclusive playground is mindful of children with physical, mental, and sensory disadvantages. It also highlights intergenerational play and considers kids with advanced abilities as well.

Yes, this is practically built into most designs we do. Our job as playground designers is to encourage kids to learn how to use their mind and body in new creative ways. We have an incredible selection of educational and interactive elements such as communication panels, seek panels, dynamic sensory boards and sign language panels to name a few.

Quality & Warranty

Everything you need to know about our products’ quality and warranty. Can’t find an answer? Ask us questions

Of course we do, we keep our warranty information here: FHP Warranty and 2023 Warranty.

It depends on the product, the component and the material. Standard full warranties for playgrounds are usually 1 year whereas our Spring Rider castings have a 25 year warranty. See our warranties for more details: FHP Warranty and 2023 Warranty

Simple. You contact us with the concern, we gather the information, our manufacturer analyzes the information and reviews the case. Once the manufacturer has made a judgment, we either ship the parts to you on an approved warranty claim, or we send a comment back with justification on why it's not warranty. We keep a log on equipment that sees the most warranty calls and avoid selling those items in the future.

We do not provide insurance coverage for playgrounds. We do however install our parks to comply with CSA-Z614 and can provide annual audits and monthly maintenance inspections to reduce the risk of injury and liability and increase the lifespan of your playground.

Stainless steel, aluminum, high density polyethylene (HDPE), rotationally molded polyethylene, and heavy gauge galvanized steel coated in play tuff coating. For a full list see our quality section. Our product has excellent durability compared to competitors in the Canadian climate.

Parkcraft only selects quality brands to distribute, it's in our core values. Playcraft Systems in particular takes great pride in durability and longevity. Our components are thicker, more structurally sound, and hold colour better. See our quality documents for more information.

Safety

Everything you need to know about our products’ safety. Can’t find an answer? Ask us questions

Yes, any park accessible to the public must at minimum meet CAN CSA-Z614 in Canada and ASTM in the USA. All playground equipment should follow manufacturer's recommendations, and some communities have more stringent requirements you should inquire about with your local authority.

This depends on how used a playground is, but in general we recommend weekly checks, monthly more intense inspections, spring surfacing top ups, and annual audits.

Of course. We supply and install various resilient surfacing, such as sand, engineered wood fiber, pea gravel, pour in place rubber, rubber tiles, loose fill rubber, or playground turf.

Our playgrounds don’t need instructions, part of being a kid is exploring, learning, watching other kids, and engaging in controlled risky situations. While we always recommend playgrounds are supervised, most of the danger comes when children interact with each other. Here are some recommendations:

  • Adequate supervision with trained adults.
  • Observing children's activities.
  • Proactive hazard identification and maintenance checks.
  • Setting and enforcing clear playground rules.
  • Age-appropriate play areas and inclusive play promotion.
  • First aid and emergency preparedness.
  • Communication with parents or guardians.

First, our manufactures engineer the playground following CAN CSA-Z614 (CSA) to design the playground without any entrapments, then our in house designer plans the playground out leaving adequate space and surfacing in the right areas again using CSA, finally, our CPSI certified installers install the playground and surfacing based on manufactures recommendations and CSA to ensure the proper depth of surfacing and any other hazards are removed before the park is opened.

Post-purchase

Everything you need to know about post-purchase. Can’t find an answer? Ask us questions

Our playgrounds don’t need instructions, part of being a kid is exploring, learning, watching other kids, and engaging in controlled risky situations. While we always recommend playgrounds are supervised, most of the danger comes when children interact with each other. Here are some recommendations:

  • Adequate supervision with trained adults.
  • Observing children's activities.
  • Proactive hazard identification and maintenance checks.
  • Setting and enforcing clear playground rules.
  • Age-appropriate play areas and inclusive play promotion.
  • First aid and emergency preparedness.
  • Communication with parents or guardians.

Our playgrounds are made to be low-maintenance and easy to clean. If we requested, we can design our playground with extra low-maintenance parts if the playground is located in a place with high vandalism, or semi remote and won’t be maintained as frequently.

Daily Maintenance:

  • Check for any hazards (I.E. broken equipment, sharp edges, etc)
  • Remove any litter, debris, or unwanted objects.
  • Check for vandalism.
  • Clean areas that will impede the proper use of the playground.
  • Make sure all signs and labels are visible and in place.
Additional Weekly Maintenance:
  • Inspect all playground parts, give them a shake, and check for loose parts.
  • Correct any resilient surfacing for damage or misplacement, rake any loose fill back into high use areas (slides, swings, spinning equipment)
  • Record any damaged parts, flag them off, and promptly order replacements.
Additional Monthly Maintenance:
  • Do an inspection and note any CSA infractions. (best done by a CPSI inspector)
  • Rake the parameter of the loose fill material to prevent growth of organic material.
  • Check the depth of loose fill material meets CSA requirements.
  • Thoroughly inspect the playground for any cracks, corrosion, structural integrity, or other signs of damage
Additional Yearly Maintenance:
  • Conduct a comprehensive annual audit of the playground (done by a CPSI-certified inspector)
  • Correct any issues noted in the Annual audit.
  • Top up your loose fill surfacing to the correct level.
If all this is completed by your park maintenance department or your hired playground maintenance company, you can prevent injury, increase the lifespan of your playground, and reduce the chances of litigation.

Buy good quality equipment, follow a maintenance schedule that has tasks daily, weekly, monthly, and yearly, and remember good commercial playground equipment is designed to be outdoors, in harsh climates, with thousands of kids on it, as long as you're maintaining it, your playground asset will bring a smile to your community for decades.

We always recommend you involve your community in what types of playground equipment they want in their park. Building a playground is a big undertaking, and having your community “own” a piece of it helps people treat it respectfully. We also recommend having a sign at the park that allows people to call in a problem if your community doesn’t have a specific 311 line.

You can, but be aware that any modifications to a playground need to be in the newest CSA code, this becomes a particular challenge when you modify very old parks.

Spray Park Equipmment & Services

General FAQs

Everything you need to know about playground, how to start and where to start. Can’t find an answer? Ask us questions

A spray park, also known as a splash pad, is a recreational area equipped with various water features that spray, mist, or pour water, providing interactive play experiences for people of all ages without the need for standing water.

Spray parks offer inclusive, safe, and engaging play environments that promote physical activity, social interaction, and community engagement. They are accessible to individuals of all abilities and do not require lifeguards due to the absence of standing water. They’re also a great way to cool down on hot summer days!

Begin by consulting with experienced professionals who can assist with site evaluation, service requirements, design, budgeting, and grant writing. Engaging experts early in the process ensures a well-planned and successful project.

A minimum of 1,000 sq.ft. (100 sq.m.) is recommended for a functional splash pad, though smaller designs are possible.

Yes, but water lines must be drained and blown out with compressed air. For added protection, lines can be filled with RV antifreeze as well to protect any low spots in the lines. Winter caps are required for ground sprays to prevent freezing damage.

Yes, they can be optimized. Options include low-flow features, low volume sequencing, or recirculating systems to reduce consumption.

Services

Everything you need to know about our services, how to start and where to start. Can’t find an answer? Ask us questions

Comprehensive services include initial consultation, custom design, equipment supply, installation, and post-installation support. We also provide grant writing assistance and educational presentations to facilitate project development.

Spary park companies like us provide repair, winterization, spring start-up, and long-term maintenance plans.

Yes, many companies specialize in integrating spray parks into existing facilities, enhancing their appeal and providing additional recreational opportunities for the community.

Starting up a spray park in the spring involves several key steps to ensure safe and efficient operation:

  1. System Inspection – Check all water lines, pumps, and spray features for any damage or wear that may have occurred during winter.
  2. Cleaning & Flushing – Flush out the water system to remove any debris or buildup and clean spray nozzles and drains.
  3. Water Quality Testing – If using a recirculating system, test and balance the water chemistry, ensuring proper chlorine and pH levels.
  4. Equipment Testing – Run a test cycle to confirm that all spray features, valves, and filtration systems are functioning correctly.
  5. Surface & Safety Check – Inspect the surrounding play surfaces for damage, ensure all signage is in place, and verify compliance with safety regulations.

Properly shutting down and winterizing a spray park in the fall is essential to prevent damage and ensure a smooth reopening in the spring. The process typically includes the following steps:

  1. Shut Off and Drain the Water System – Turn off the water supply and drain all pipes, pumps, and spray features to prevent freezing and cracking.
  2. Blow Out Water Lines – Use compressed air to remove any remaining water from pipes and valves to avoid damage from ice expansion.
  3. Clean and Inspect Equipment – Thoroughly clean all spray nozzles, filters, and drains, and check for any wear or damage that may need repair before the next season.
  4. Protect Sensitive Components – Remove or cover electronic and mechanical parts, such as control panels and sensors, to protect them from harsh winter conditions.
  5. Secure the Area – Cover or barricade splash pad features as needed to prevent unauthorized access and ensure public safety.

Many spray park service providers offer professional winterization services to ensure the system is properly shut down and protected from cold weather damage.

Winterizing spray parks includes shutting off and draining the water system, blowing out water lines, cleaning and inspecting equipment and, protecting sensitive components.Professional winterization services are available.

Products

Everything you need to know about our products. Can’t find an answer? Ask us questions

  • Younger children: Low-level misters and soft-flow features.
  • Older kids: High-energy jets, dumping buckets, and interactive elements.

Of course, most of our spray parks have a unique layout that’s customized to your specific park. We can also create unique spray features that set your park apart! Just ask!

UV-resistant composite plastics, corrosion-protected metals, and automotive-grade coatings ensure durability.

Yes, the spray park can be operated at any time, including late in the evening or at night, as long as it is equipped with the necessary controls and power supply. However, it’s important to consider local regulations, safety measures, and the availability of proper lighting to ensure a safe and enjoyable experience for users during evening hours.

In most cases, yes, the water supply for a spray park or splash pad should be potable if the system uses water that comes into direct contact with users. However, some systems use recirculating water, which can be treated and filtered to maintain safe conditions for play. It’s important to follow local health and safety regulations, as they may have specific guidelines regarding water quality and safety for public water play areas.

Yes, well water can be used for splash pads or spray parks, but it’s essential to ensure the water is safe and clean for recreational use. You may need to install a filtration system to meet water quality standards, as well as confirm it has the necessary pressure to sustain a Spray park. It’s also important to check local regulations to ensure compliance with health and safety requirements.

We regulate water pressure to 35-40 PSI for optimal performance. Most cities and municipalities supply water at 50-70 PSI, but pressure can fluctuate depending on the access point. We recommend a minimum of 50 PSI to ensure consistent spray feature performance. Insufficient pressure can cause fluctuations, resulting in an underwhelming spray display.

Flow through spray parks run off less power than your microwave. A flow through uses a 1-15A breaker at 120V. A recirculating spray park can use either single-phase or three-phase power, with most systems requiring a single-phase 30-50A, 240V circuit. We design the system to match the available power supply at your location.

Quality & Warranty

Everything you need to know about our products’ quality and warranty. Can’t find an answer? Ask us questions

We offer an industry-leading warranty for our spray park, splash pad, and water play structures:

  • 25-Year Warranty on stainless steel structures, anchoring systems, piping, and aluminum spheres.
  • 5-Year Warranty on Acetyl, Urethane/HDPE parts, spray nozzles, high-density polyethylene components, and stainless steel water distribution systems.
  • 2-Year Warranty on coatings, powder coating, stainless steel hardware, moving parts, fiberglass components, and electrical system parts.
  • 1-Year Warranty on all other products and parts not listed above.
All warranties are valid when products are installed according to Water Splash’s instructions and properly maintained.

If a part fails within the warranty period, simply notify us in writing within 90 days of discovering the defect. Depending on the situation, we will repair or replace the defective part. Replacement parts will be covered for the remainder of the original warranty period.

Our equipment is built for maximum durability and longevity. Stainless steel structures, anchoring systems, and piping are designed to withstand years of use, harsh weather, and heavy foot traffic — all backed by up to 25 years of warranty protection. Materials like high-density polyethylene and fiberglass components are crafted for lasting performance in demanding outdoor environments.

Yes! Our products are made using UV-stabilized and chlorine-resistant materials to ensure long-term color retention and structural strength. Coatings, plastics, and metals are selected specifically to perform under intense sun exposure and chlorinated water conditions.

We are committed to supporting our customers for the life of their equipment. Replacement parts for your splash pad, spray park, or water play structure can be obtained directly through Parkcraft. Even 5, 10, or 15 years down the road, our team will help you source compatible parts or provide guidance for suitable alternatives if a part is discontinued.

Safety

Everything you need to know about our products’ safety. Can’t find an answer? Ask us questions

Yes, splash pads are designed with safety in mind and are generally very toddler-friendly. Because there's no standing water, the risk of drowning is significantly reduced compared to traditional pools. Surfaces are typically slip-resistant, and many spray features are low-pressure and low-height—perfect for little ones just getting used to water play. At Parkcraft, we work closely with our manufacturers to ensure that spray zones are separated by age and intensity where possible, giving toddlers a gentler, more controlled environment to explore and enjoy. And of course, adult supervision is always encouraged for the safest experience.

Yes, installing a splash pad or water park typically requires permits, but not the same ones used for traditional swimming pools.

In Alberta, for example, splash pads are considered public water facilities and fall under Alberta Health Services regulations. You'll likely need permits related to water treatment, drainage, plumbing, and safety features. Building permits under Alberta’s Safety Codes Act may also apply, depending on your project. At Parkcraft, we work closely with local authorities to make sure everything is in place before we break ground—so you don’t have to stress about red tape.

What about other provinces? Across Western Canada, requirements vary slightly by province:

British Columbia: Splash pads are regulated by local health authorities and must meet guidelines under the BC Public Health Act. Permits usually cover water recirculation systems and sanitation standards.

Saskatchewan: Permits may be required from both the local municipality and regional health authority, especially if water is recirculated. Manitoba: Most splash pads require health inspections and municipal permits, particularly those with mechanical systems like pumps and filters. No matter where your project is located, we’ve got experience working with the proper authorities and can guide you through the approvals process with ease.

Yes, absolutely. All of the spray pads and water parks we design and install are built to meet or exceed the latest Canadian safety standards. This includes CSA standards (specifically CSA Z614 where applicable) and public health regulations for water play features.

Our systems are designed with safety in mind—non-slip surfaces, gentle spray features, age-appropriate zones, and proper drainage all contribute to reducing slips, trips, and other risks.

Where required, we also incorporate UV treatment or chlorination for recirculated water systems to maintain safe water quality. We take safety seriously, and our team stays up to date with evolving codes, certifications, and best practices—so families can focus on fun while we handle the rest.

Yes—and we believe they should be. Inclusivity is a big part of how we design and build our splash pads. Because there’s no standing water, they’re easier to access than traditional pools, and the level surface design makes it easy for people using mobility devices or strollers to move around.

We also incorporate accessible spray features—such as low-mounted nozzles, sensory-rich elements, and wide play zones that encourage cooperative play for all ages and abilities. In many cases, we can include quiet zones or lower-stimulation areas for kids who may be sensitive to sound or touch.

At Parkcraft, we believe that water play should be fun and welcoming for everyone. If you have specific needs in your community, we’re always happy to collaborate and customize the design.

It can be a factor, but it’s definitely not a dealbreaker. A high water table just means we need to be thoughtful about how we handle drainage and equipment placement.

At Parkcraft, we start every project with a site assessment to understand the conditions beneath the surface. If the water table is high, we’ll design around it—using strategies like above-ground vaults, raised equipment pads, or enhanced drainage systems to keep everything running smoothly.

We’ve successfully installed splash pads in all kinds of soil and groundwater conditions across Western Canada. With the right planning, your site can still be a great fit.

Post-purchase

Everything you need to know about post-purchase. Can’t find an answer? Ask us questions

4–6 weeks for manufacturing + 30 days shipping (longer during peak season).

The spray park season typically runs from late spring to early fall, depending on the local climate. In warmer regions, spray parks may operate year-round, while in colder climates, they may close for the winter months due to freezing temperatures. Be sure to check with your local spray park for specific opening and closing dates based on seasonal weather conditions.

Not usually—and that’s actually a good thing! Most spray pads use an activation system, like a push-button or sensor, to start the water features. This helps conserve water and energy while still giving kids full control over their fun.

These systems are programmed to run for a set amount of time once activated, then automatically shut off until someone activates them again. During peak hours, it can feel almost continuous, but the system is doing its part behind the scenes to stay efficient and eco-friendly.

We can also customize the programming based on your needs—whether it’s extended hours in the summer or adjustments for special events.

Yes. Modular designs allow adding new elements like water slides or interactive towers.

Absolutely! One of the great things about modern spray parks is that they’re built with flexibility in mind. Many systems are modular, which means you can add or swap out features down the road as your community grows or your budget allows.

Whether it’s adding new spray elements, changing out age-specific features, or expanding the layout, we’ll help you plan for the future right from the start. We can even design your system with capped lines or reserved spaces, making future upgrades easier and more cost-effective.

So yes—start with what works for now, and build on it when the time is right.

The amount of work required to maintain a splash park depends on the type of water management system used. A flow-through system requires minimal maintenance, mainly routine cleaning and inspections. A recirculating system, however, requires more upkeep, including regular water testing, filtration maintenance, and chemical balancing to ensure water quality and safety. Additionally, seasonal winterization and startup procedures are necessary in colder climates. Many splash park providers offer maintenance services to help keep operations smooth and hassle-free.